Salesforce is a cloud-based SaaS (Software-as-a-Service) e-commerce solution, which is highly scalable. Whereas SAP Commerce cloud is also known as SAP Hybris, which is made specially for big organizations. Salesforce Development Services help in personalizing online experience with the help of cloud-bases services like Service cloud, Sales, and Marketing.
Things you need to Compare with SAP Commerce Cloud before starting Salesforce Development:
Pricing Models
SAP Commerce Cloud provides services based on the subscription licensing plan. It has plans for the professional and standard editions based on the organization requirements. The things that an organization look for are integration points, stakeholders, complexities, and development models. Salesforce Commerce cloud offers an income-sharing pricing model. It has a user-friendly admin interface when compared to the SAP Commerce cloud.
B2C and B2B Support
B2B is the business to business online or e-commerce transactions between the businesses. Salesforce Development Services can help in integrating with CloudCraze to provide customer satisfaction during online shopping through other Salesforce applications. Using Salesforce, you get certain functionalities like Multi-contract Management, Invoice capabilities, and Multi-Site Management. SAP Commerce cloud provides features for both B2B and B2C which makes it more preferable for business. It has deployment models, data management, self administration, flexible architecture and quote negotiation.
Personalization
Salesforce Commerce Cloud provides rendering a personalized online shopping experience for the consumers. It uses Artificial Intelligence in the Predictive Sort Feature which has personalized sort and search results using the dynamic attributes. This saves time to look for products and increases the conversion rate for e-commerce business. This helps in cross-selling and upselling depending on the customer purchasing patterns.
Omnichannel Medium
This is a powerful feature of the Salesforce Commerce Cloud, which provides a holistic view of the customer across different channels. You can perform various actions from a centralized location like operations, management, and marketing. The SAP Commerce Cloud has some capabilities like Omni-Commerce connect, Extensible Architecture Merchandising, and Assisted Service Module.
Architecture
Salesforce has a collection of extensions, integrating third-party applications, and comprehensive APIs. The Salesforce can help in finding value-added service for the e-commerce store. SAP Commerce Cloud builds reliability and extensibility that can be easily customized with a flexible business model.
Platform Functionality
Salesforce Commerce Cloud has e-commerce functionalities like omnichannel support, internationalization capabilities, and catalog management using the machine learning. SAP Commerce Cloud does not integrate Salesforce products. It has SAP products which eliminates the requirement of third-party software.
Use Cases and Deployment
Salesforce Development services can implement into different industries and business sizes. These tools help in creating better personalized shopping experiences on your platform. The SAP Commerce Cloud is made for large organizations which has basic features for e-commerce store.
Wrapping it!
Even you will be aware after reading the blog that Salesforce Commerce Cloud is a better choice to give personalized shopping experience. You can get help from the Salesforce Development Services to take advantage in the Service Cloud, Community Cloud, Marketing Cloud, Community Cloud, and more to improve performance and conversion rates.
